1. Do I need an account to place an order?

You’re welcome to check out as a guest. However, if you register an account, you can track your order history, add products you love to your wish list and save the shipping detail.

  1. How do I reset my password?

All you need to do is click “Forgot your password?” on the Log In page and follow the instructions to reset your password. 

  1. Can I amend or cancel my order?

Please contact customer service via customercare@autopilot.store  as soon as possible for further assistance. If the order has been dispatched, it is unable to be amended or cancelled. However, you can reject the parcel for refund. If the tax and duty is occurred, it is non-refundable.

  1. What should I do if I haven’t received confirmation email?

You will receive your order confirmation immediately once the order is successfully placed. If you haven’t received it, it may have a chance that you entered an incorrectly email address or in your junk mail. You can contact customer service via customercare@autopilot.store and we’ll send you another order confirmation.

  1. What should I do if some items are missing during arrival?

Sometimes we send orders in separate shipments. Check your order status first to see if your items were shipped separately. If something is still missing, let us know as soon as possible. 

  1. What’s the Status of my order?

It takes 2-3 days for us to process your order. Once your order is dispatched, you will receive a notification email with tracking number. You can check your parcel status with the tracking number.

  1. What should I do if some items in my order are incorrect or defective?

Please contact us if you received anything incorrect or defective as soon as possible. Make sure to provide your order number, photos of the item(s) and any other related information. We’ll try our best to have everything resolved as soon as possible.

  1. How do I find out about your promotions?

You can find all details on our upcoming promotions by subscribing to our newsletter.

  1. How do I add a discount code to my order?

You can fill in the code in the “discount code” column during check out.

  1. What should I do if the discount code isn’t working?

Please check if the products you would like to purchase is eligible and the discount code is still valid. If it is still not work, please contact customer service for further assistance.