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Return

HOW DO I RETURN THE ITEMS?

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return,

1. Submit return request
Contact us at Email: Online@autopilot.store or Whatsapp: +852 5224 4294 to confirm the return items and quantity.


2. Ship the items

Please note that returns will need to be sent to the following address:

Attn: Autopilot Online Return
Units 1-5, 11/F, Kodak House 2, 39 Healthy Street East,
North Point, H.K.

Unfortunately, we don’t cover the return shipping cost or you can drop the return items to our Retail Store after you contacted us.

Central Villa Store
No. 10 Ice House Streeet, 111 New Henry House, Central
Bussines Hour: Mon - Sun: 11:00-20:00

K11 Musea
Shop 216, Level 2, K11 MUSEA, Victoria Dockside,18 Salisbury Road, Tsim Sha Tsui, Kowloon
Bussines Hour: Mon - Sun: 11:00-21:00

You can always contact us for any return question at Online@autopilot.store or Whatsapp: +852 5224 4294

Other Questions

Unfortunately, we currently won’t cover return shipping costs.

We will refund the purchase price of the returned Product(s), sales tax included, less the return shipping fee to your original payment method. Upon receipt of the returned package, we will verify the condition of the items before accepting your return and authorising the refund.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.